Shipping Policy

Shipping Policy

Thank you for shopping with Hearts Frame! We want to ensure that your order reaches you safely and as quickly as possible. Below, you'll find our shipping policies to help guide you through the process.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment is received (excluding weekends and holidays).
  • Orders placed after 9pm will be processed on the next business day.
  • You will receive an email notification with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times

 

Shipping Is COMPLETE FREE.

3. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • We only ship to physical addresses within the countries listed above.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order by visiting the shipping carrier's website and entering the tracking number provided.

5. Missing or Lost Shipments

While we strive to ensure that your order arrives on time, we are not responsible for any lost or delayed shipments caused by the shipping carrier. If your package is lost or delayed, please contact the carrier directly for assistance. If you experience issues with your order, please don’t hesitate to contact us at heartsframe.info@gmail.com , and we will do our best to assist you.

6. Shipping Errors & Incorrect Addresses

Please ensure your shipping information is correct at checkout. We are not responsible for delays or lost packages due to incorrect shipping addresses. If you notice an error in your shipping information, please contact us immediately at heartsframe.info@gmail.com , and we will do our best to correct the address before shipment.

7. Order Cancellation & Changes

Once an order is processed and shipped, we are unable to cancel or modify it. If you wish to cancel or make changes to an order, please contact us immediately at heartsframe.info@gmail.com , and we will do our best to accommodate your request before shipment.

9. Contact Us

If you have any questions about your order or our shipping policies, please don’t hesitate to reach out to us at heartsframe.info@gmail.com